SMS Privacy Policy
Dukes A&W Ent. LLC · Last updated: July 11, 2026
This SMS Privacy Policy explains how Dukes A&W Ent. LLC (“we,” “us,” or
“our”) collects, uses, and protects information in connection with our text message (SMS) program, which
is used to deliver one-time passcodes (OTPs) and account-security verification messages to authorized users.
Information We Collect
In connection with our SMS program, we collect only the information necessary to deliver verification messages,
which may include:
- Your mobile phone number.
- Records of messages sent to you, including delivery status and timestamps.
How We Use Information
We use your mobile phone number solely to send one-time passcodes and security-related verification messages that
you or your organization have requested as part of authenticating access to our systems. We do not use SMS-collected
information for marketing or promotional purposes.
No Sharing or Sale of Data
We do not sell, rent, or share your mobile phone number or SMS opt-in information with any third parties
for their marketing or promotional purposes. Phone numbers are shared only with the telecommunications
providers (such as our SMS delivery vendor and mobile carriers) strictly as needed to transmit the messages you have
requested. No mobile information will be shared with third parties or affiliates for marketing or promotional
purposes.
Message Frequency
Message frequency varies and depends on your activity. You will typically receive a message only when a one-time
passcode or verification is requested.
Message & Data Rates
Message and data rates may apply. Please contact your wireless carrier for details about your plan.
Opting Out
You can cancel the SMS service at any time by replying STOP to any message. After you send
STOP, we will send a confirmation message and will no longer send SMS messages to you. Note that
opting out may prevent you from receiving passcodes required to access certain systems.
Help
For help, reply HELP to any message, or contact us using the information below.
Data Security & Retention
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we
collect. We retain SMS-related records only as long as necessary to operate the verification service and to meet
legal, security, and audit requirements.
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated
effective date.
Contact Us
If you have questions about this policy or our SMS program, contact us at privacy@dukesaw.com.